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UCD deliverables

"writing stuff down"

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Briefly

UCD deliverables are the things (documents, diagrams, illustrations, reports and so on) that are typically produced as a result of engaging in user-centred design activity during the course of a project to create an interactive system, product or service.

Synonyms

Outputs; deliverables

Elaboration

The term "deliverables" is a project management term, indicating those things produced as a result of project-related activity. Deliverables can take many forms, and can be produced on many different kinds of media. Deliverables are usually required to pass through some kind of peer review prior to being formally approved (qua "signed off").

Typical UCD deliverables - and the techniques used to generate them - might include the following shown below. Note that, depending upon the nature of the project (its aspirations, goals, budget and timescale), a given project may only need to generate some of these deliverables.

Deliverable name

Generated by technique

Affinity diagrams

Affinity diagramming; Card sorting

Content inventory

Analysis; writing

Evaluations
(including heuristic evaluations and user testing)

Heuristic evaluation; Cognitive walkthrough

Design concepts; comps

Brainstorming; graphic design

Personas

Research; Questionnaires

Process flows

Diagramming

Prototypes

Development; Diagramming; graphic design

Questionnaires

Writing

Reports

Analysis; evaluation; synthesis; writing

Requirements specification

Requirements capture
Including focus groups, interviews, contextual inquiry, context of use, competitor analysis, task analysis and evaluation

Sitepath diagrams

Sitemap diagramming

Specifications
including creative; interactive; requirements; functional

Writing; brainstorming

Storyboards

Graphic design

Sitemaps and taxonomies

Affinity diagramming; card sorting; sitemapping

Topic maps

Affinity diagramming; topic mapping

Use case catalogue

Research; Requirements capture

Use journeys

Research; Requirements capture

Wireframes

Diagramming

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